FAQ

FAQ
by weineradmin

Did you receive a call or letter from us? Here is what you need to know:

  • This is a law firm attempting to collect a debt for our client. Any information obtained will be used for that purpose.
  • To protect you we must verify your identity by requesting your Date of Birth and the last 4 digits of your Social Security Number.
  • You can click on the “Pay KWA” button on our homepage to make a payment or propose a payment plan.
  • Other than your spouse, we cannot talk to your parents, children, or other third party without your consent. Click here to access our Third Party Authorization Letter
  • We record all of our calls.
  • We cannot respond to you via email. If you email us and include a phone number or mailing address where you can be reached, we will attempt to follow up with you that way.
  • If you want to know more, call us or read the Frequently Asked Questions below.

Most Common Questions

KWA is a full-service debt collection law firm handling consumer, commercial, and governmental claims. Our main office is in Cleveland Ohio and we have brick and mortar offices in Brookfield Wisconsin and Louisville Kentucky.

KWA is most likely trying to contact you because:

  • KWA represents a creditor that believes you are past due on a debt; or,
  • KWA may be calling you to locate someone you know.

Please call our office at 216-771-6500 or 866-368-6500. Please send any regular mail to:
Keith D. Weiner & Assoc., Co., LPA
75 Public Square, 4th Floor
Cleveland, OH 44113

KWA uses this information to verify we are speaking with the correct person on the account before we disclose any information. KWA takes extensive measures, including this identity verification procedure, to ensure that your personal information is not improperly disclosed.

Other than your spouse, we cannot discuss your debt with another person without your authorization. If you would like to authorize us to discuss your account with someone, please download the Third Party Authorization Form and return it to us by fax, mail, or email by visiting our payment website and selecting “Third Party Authorization Letter” from the Optional Forms section at the bottom of the Identity Verification page. You can also call our office at 216-771-6500 or 866-368-6500 to give authorization by phone.

KWA will review any emails sent to [email protected] You may attach documents or submit information to that email address. However, we cannot respond to your email since we cannot identify that you have sent it or it won’t be read by unauthorized third parties. If you email us please leave a phone number or mailing address where you can be reached. We will attempt to follow up that way.

Yes, all of our phone calls are recorded.

Payment FAQs

Depending on the nature of the debt at issue, our representatives may be authorized to accept a payment plan proposal. You can propose a payment plan by contacting our office at 216-771-6500 or 866-368-6500. You may also propose a payment plan at our payment website. Please note collection activity may continue on your account if your payment plan proposal is not accepted by KWA. For more information, please see our Payment FAQs below or call us at 216-771-6500 or 866-368-6500.

Our firm accepts cash, checks, and certified funds. We do not accept credit card payments. We can set up check payments over the phone or at our payment website. KWA does not charge any fees for use of our check-by-phone or online payment options. Please call our office at 216-771-6500 or 866-368-6500 for more information or to set up checks by phone.

If your debt is owed to the State of Ohio, you may pay with a credit card by paying the State of Ohio directly here. Please note that there may be fees associated with direct credit card payments to the State.

Please call our office at 216-771-6500 or 866-368-6500 if you have problems using the website to make a payment.

Yes. We can schedule recurring payments over the phone. Please call our office at 216-771-6500 or 866-368-6500 to use this option or for more information.

The payment website currently allows you to make only one payment at a time. Payments may be scheduled up to ten days in advance of the payment date. If you wish to make regular payments, such as monthly payments, through the website, you can do this by visiting the website every month to schedule your payment. If you wish to schedule a payment more than ten days in advance or to schedule multiple payments at one time, you can do this by calling our office at 216-771-6500 or 866-368-6500.

Court and Litigation FAQS

Our firm cannot give you legal advice. If you are represented by an attorney in this matter, please consult your attorney. Please read the documentation you received carefully. You may want to try to contact the court where the lawsuit was filed if you have questions about deadlines, hearing dates, etc. If you need additional information, you should consult your own attorney.

Our firm cannot give you legal advice. If you are represented by an attorney in this matter, please consult your attorney. Please read the documentation you received carefully. The most common reason for payments being returned is that they were submitted without proof of income such as paystubs. If you submitted paystubs or it appears your payment was rejected for another reason, you can call our office at 216-771-6500 or 866-368-6500 for additional information.

Our firm cannot give you legal advice. You may want to retain your own attorney to assist you. If you are represented by an attorney in this matter, please consult your attorney.

You may find the following websites helpful in understanding the garnishment process in Ohio:

http://www.fcmcclerk.com/faq/civil/garnishments#my-wages-are-being-garnished-how-can-i-stop-this

http://oberlinmunicipalcourt.org/general-information/wage-garnishments/

This information is not legal advice and should not be used as a substitute for legal advice.

KWA does not report to credit bureaus. Credit bureaus may obtain information directly from the creditor or from the courts’ public records. If you wish to dispute a matter on your credit report, you should contact the credit bureau directly. KWA cannot submit a paid in full letter or a Satisfaction of Judgment to the credit bureaus on your behalf.

Please contact the creditor whom you paid, e.g., KWA’s client, for a paid in full letter. Satisfactions of Judgment can be obtained through the court where they were filed.

Other FAQs

If you are interested in a property that is the subject of a foreclosure, you may be able to purchase it from the owner, who is the defendant in the foreclosure action. KWA’s client is the plaintiff and cannot sell the property. Alternatively, you may bid on the property at a sheriff’s sale, if one is scheduled. Please contact the defendant to purchase directly from him or her. Please contact the sheriff in the county where the property is located for information about upcoming sheriff’s sales. If a sheriff’s sale has already taken place, you may attempt to purchase the property by contacting the realtor after it is listed for sale by the buyer.

Information regarding SCRA can be found here:

SCRA Website

This information is not legal advice and should not be used as a substitute for legal advice.

No. KWA does not report to the three major credit bureaus. Your original creditor may report to the credit bureaus.